Abstract:

Interest in Big Data research has triggered its application to services and service system innovation. This talk presents opportunities in theory and practice provided by this research agenda. Three cases of services and service system innovations related issues are used to illustrate the complexity involved in enterprises that aim to capture innovation in the delivery of business and technology related services. The first case is a research in the field of innovation clusters where the Innovation Value Chain is applied to the Chilean wine industry. In the second case,

we address the problem of eMarketplace sustainability. Applying the theory of value co–creation and service science (both of which have been applied and tested in other business fields) to the study of eMarketplaces, this research proposes a framework for eMarketplace sustainability. In the third case, we aim to address this gap in the literature by developing a virtual team-based model for banks.

 

Biography

 Dr Cheng Siong Lee is an Associate Professor in Business Information Systems, Clayton School of IT, Monash University in Australia. Lee has 13 years of professional experience with Multi-national Corporations and governments in Singapore; and 25 years of tertiary teaching of undergraduate and postgraduate courses; fundamental and applied research in Adaptive System and Business Information System Engineering in Singapore, UK and Australia. Lee is a multidiscipline researcher and has published 160 full scholarly reviewed Journal and Conference papers.

 

 

Dr Yen Cheung is a Senior Lecturer in Business Information Systems at the Clayton School of IT, Monash University in Australia. She supervises higher degree research students in the areas of collaborative networks such as eMarketplaces particularly for SMEs, IT Governance, intelligent algorithms for business systems, applications and data mining of social media. She also publishes regularly in both international conferences and journals in these areas of research.