报告题目: |
Disneyization of Hospitals: Marketization of Medicine and the Problem of Patients-as-Consumer |
报告人: |
陈心想 博士 |
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密西西比州立大学国家战略规划与分析研究中心研究员
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报告时间: |
2014-04-10 14:00 |
报告地点: |
熊知行楼109 |
主办单位: |
社会科学学院社会学系 |
简介: |
The talk analyzes information problems facing patients-as-consumers in an increasingly marketized medical system. Using a large sample of US hospitals, we find that patients have limited ability to gauge the medical quality of their hospital. Reducing the hospital death rate by one standard deviation leads to only a 0.1 unit rise in patient satisfaction. In contrast, patients are more sensitive to “room and board” aspects of care: having a quiet room matters just as much for patient satisfaction as technical medical quality, and personal interaction with nurses has an effect size many times larger than medical quality. Moreover, when hospitals face greater competition from other hospitals, patient satisfaction increases while medical quality appears to decline. These findings suggest that in a consumer-driven market for medicine, hospitals are rewarded more for “hospitality” than for medical quality or patient safety. |
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